Billing and Cancellation Policy
Effective Date: 01/02/2025
Applies to: All patients of Mediq Broadmeadows
Table of Content
Section 1: Purpose and Scope
Section 2: General Billing Principles
2.1 Bulk Billing – General Practice (GP) Services Only
2.2 Private Billing – Dental, Psychology, and Allied Health
2.3 Child Dental Benefits Schedule (CDBS) – Bulk Billed Dental for Eligible Children
2.4 Victorian Dental Voucher (DPV) – Public Dental Access
2.5 Concession Cards and Billing
2.6 Non-Medicare Patients and Overseas Visitors
2.7 Fee Estimates and Pre-Appointment Quotes
Section 3: General Practice (GP) Billing
3.1 Bulk Billed Services
3.2 Valid Medicare Requirements
3.3 Non-Bulk Billed Items (Not Covered by Medicare)
3.4 Non-Medicare or Overseas Visitors
3.5 DVA Card Holders
Section 4: Dental Billing and Funding Options
4.1 Private Dental Billing
4.2 Child Dental Benefits Schedule (CDBS)
4.3 Victorian Dental Public Voucher (DPV) Acceptance
4.4 Private Health Insurance and HICAPS
4.5 Emergency Dental Billing
4.6 Dental Treatment Consent and Fee Acknowledgement
Section 5: Psychology and Allied Health Billing
5.1 Psychology Services
Medicare Rebates – Mental Health Treatment Plan (MHTP)
Private Clients (Without Referral)
5.2 NDIS Psychology Clients
5.3 Allied Health Services
GP Management Plan (GPMP / TCA) Referrals
Private Patients and Health Funds
5.4 WorkCover and TAC
5.5 Informed Financial Consent
Section 6: Third-Party and Insurance Billing
6.1 WorkCover Victoria
6.2 TAC (Transport Accident Commission)
6.3 Immigration Medicals and Employment Checks
6.4 Private Insurers, Lawyers, and Legal Requests
6.5 Payment and Reimbursement Responsibility
Section 7: Payment Methods and Financial Terms
7.1 Accepted Payment Methods
7.2 HICAPS and Private Health Insurance Claims
7.3 Medicare Rebates
7.4 Invoicing and Payment Terms (Third-Party Payers)
7.5 Outstanding Accounts and Debt Collection
7.6 Financial Hardship Support
7.7 GST and Billing Disclaimers
Section 8: Cancellation and No-Show Policy
8.1 Cancellation Policy Overview
8.2 Cancellation and No-Show Fees
8.3 Waivers and Exceptional Circumstances
8.4 Future Appointments and Rebooking Conditions
8.5 SMS Reminders and Patient Responsibility
Section 9: Billing Disputes and Clarifications
9.1 How to Dispute a Charge or Request Clarification
9.2 Review and Response Timeframes
9.3 Possible Outcomes
9.4 Medicare and Insurance Limitations
9.5 Escalation Pathways
Section 10: Patient Acknowledgement and Rights
10.1 Your Rights as a Patient
10.2 Patient Responsibilities
10.3 Confirmation and Acknowledgement
10.4 Charter of Healthcare Rights