Telehealth FAQ

Many insurance providers now cover Telehealth appointments. However, coverage can vary, so we recommend checking with your insurance company prior to scheduling your appointment. Our staff can assist you with any required documentation for insurance purposes.

A wide range of services are available through Telehealth, including initial consultations, regular follow-ups, medication management, mental health services, and nutritional counseling. Some conditions may require in-person visits for physical examinations or procedures, which we will advise on a case-by-case basis.

Your privacy is paramount. All Telehealth sessions are conducted over secure, encrypted platforms compliant with healthcare privacy laws. We recommend using a private space for your appointment to prevent unintended listening or interruptions. If using a public Wi-Fi network, consider a VPN for added security.

 Prepare by ensuring your device is charged and your internet connection is stable. Find a quiet, private space for your consultation. Have any relevant medical records or notes ready, along with a list of medications you’re currently taking. Test your device’s audio and video beforehand to avoid technical issues during your appointment.

If you encounter technical issues, such as connection problems or audio/video glitches, inform your healthcare provider immediately. Often, simple troubleshooting can resolve these issues quickly. If problems persist, our team will assist in rescheduling your appointment or provide alternative communication options to ensure your healthcare needs are met.